Finalbuilder hangs on exit (sometimes)

FinalBuilder Discussion
1

I am using version 6.3.0.2026 of Finalbuilder and on several occasions I have found that when I want to exit the program, Finalbuilder freezes and won't close.

I did mention this to support several months ago with previous builds and was told it was probably due to my antivirus program (Kaspersky). I have now excluded FB and its installation folder from all antivirus activity, but still have this issue.

It's not reproduceable (sorry), but if I close FB 10 times 1 or 2 of those will hang the program. I then proceed to close the process from the Task Manager window.

I am using Windows 7 Enterprise (Spanish) and Kaspersky Internet Security 9.0.0.736 (English).

Is anyone else experiencing anything like this?

Regards,

Martin.

2

Hi Martin,

I have sent you a private message through our forum software, if you do not receive it please email support [at] finalbuilder.com and I will reply via email.

Regards,
Paul.

3

All received, thanks.

I will keep you informed of the progress as indicated.

Regards,

Martin.

4

I have attached a log file from one of the times the program has hung.

HTH,

Martin.

MadTraceProcess.zip (7.961 KB)
5

Is there any news on the subject, as I'm still experiencing the problem?

I did send a trace log, but if you want more information please let me know.

Regards,

Martin.

6

Hi Martin

We’re still looking into it. The problem appears to be caused by something blocking the network licensing built into FinalBuilder. Can you tell kaspersky to allow udp for FinalBuilder? - this link might help : http://support.kaspersky.com/kis2010/firewall?qid=208280578

We’re looking into ways to detect when firewalls interfere and deal with this problem.