We have a batch overnight process that stopped working correctly about 5 days ago. I thought it was because a set of credentials had expired and needed to be reset, but even after that was taken care of, the batch process kept hanging for hours on startup.
I understand that there are issues that happen from time to time…the problem is that I do not know how to access a log that may tell me WHY this is happening. I do not see anything in the Automise log for the process when I try to look at it in Automise. It just hangs before actually doing anything.
When I run the process manually (not through the scheduler), it runs fine, but when I try to schedule it, it just hangs. Is there a log I can look at anywhere? Is there a way I can make it export a log that I cannot see right now? All I have to go on is that the project starts and nothing happens. Not even the first basic steps (where variables are set) seem to be getting run.
I keep having to start our nightly batch manually after cancelling the ATCMD.exe job that is running the scheduled batch. Any help would greatly be appreciated.