# Unable to see license keys after merge with other account

**URL:** https://www.finalbuilder.com/forums/t/unable-to-see-license-keys-after-merge-with-other-account/7656
**Category:** Site Feedback
**Created:** [May 19, 2025, 1:27pm UTC](https://www.finalbuilder.com/forums/t/unable-to-see-license-keys-after-merge-with-other-account/7656 "2025-05-19T13:27:12Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![jonathanmeltzer](https://www.finalbuilder.com/forums/letter_avatar_proxy/v4/letter/j/34f0e0/32.png) [@jonathanmeltzer](https://www.finalbuilder.com/forums/u/jonathanmeltzer)
#### Post date: [May 19, 2025, 1:27pm UTC](https://www.finalbuilder.com/forums/t/unable-to-see-license-keys-after-merge-with-other-account/7656/1 "2025-05-19T13:27:12Z")

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You helped us to merge our accounts, and I think we did what was needed to allow me to see the license keys…but when I went looking for the license keys so I could install Automise 5.5, I could not figure out how to get them. Please help. I figure I have done something wrong, but I don’t know what.

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### Author: ![Vincent](https://www.finalbuilder.com/forums/user_avatar/www.finalbuilder.com/vincent/32/938_2.png) [@Vincent](https://www.finalbuilder.com/forums/u/Vincent)
#### Post date: [May 19, 2025, 11:20pm UTC](https://www.finalbuilder.com/forums/t/unable-to-see-license-keys-after-merge-with-other-account/7656/2 "2025-05-19T23:20:00Z")

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Hi Jonathan

I think I probably missed a step when describing what you needed to do before.

Assuming you have already linked the accounts (by sending the account link request from your account to operations) - operations need go into their account, on the My Store/Download License keys page - there should be an icon next to each license to allow linking licenses

 ![LinkLicense1](https://www.finalbuilder.com/forums/uploads/default/original/2X/3/3391a75288bcf4f9c4cc46208ec03b1486daa33c.png)

When they click on “Link License Key” it will show the linked account(s) and allow them to share the license with you

 ![LinkLicense2](https://www.finalbuilder.com/forums/uploads/default/original/2X/1/123b80e29eddd9134b9eb7e386cb840f8ed0d0b9.png)

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### Author: ![jonathanmeltzer](https://www.finalbuilder.com/forums/letter_avatar_proxy/v4/letter/j/34f0e0/32.png) [@jonathanmeltzer](https://www.finalbuilder.com/forums/u/jonathanmeltzer)
#### Post date: [May 20, 2025, 12:27pm UTC](https://www.finalbuilder.com/forums/t/unable-to-see-license-keys-after-merge-with-other-account/7656/3 "2025-05-20T12:27:03Z")

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Thank you. I have forwarded these instructions to the Data Operations team, and hopefully they can finish the process.