# Unable to get log information - Automise 5.0.0.927

**URL:** <https://www.finalbuilder.com/forums/t/unable-to-get-log-information-automise-5-0-0-927/4628>\
**Category:** Discussion\
**Created:** [May 29, 2018, 1:20am UTC](https://www.finalbuilder.com/forums/t/unable-to-get-log-information-automise-5-0-0-927/4628 "2018-05-29T01:20:27Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![jonathanmeltzer](https://www.finalbuilder.com/forums/letter_avatar_proxy/v4/letter/j/34f0e0/32.png) [@jonathanmeltzer](https://www.finalbuilder.com/forums/u/jonathanmeltzer)\
**Post date:** [May 29, 2018, 1:20am UTC](https://www.finalbuilder.com/forums/t/unable-to-get-log-information-automise-5-0-0-927/4628/1 "2018-05-29T01:20:27Z")

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I am having a weird issue with one of my Automise installs. Logging options are set the same as my other install, which is working fine, but I am unable to either view the logs within Automise or to export a log file. The project is failing, and without a way to view the logs (Run History view will not show any records at all, and clicking on the "Expand" arrow does nothing), I cannot figure out what the issue is.

Is there a switch somewhere that may be corrupted in a settings file? Does a later version possibly fix this problem?

Thanks,

Jonathan

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**Author:** ![Vincent](https://www.finalbuilder.com/forums/user_avatar/www.finalbuilder.com/vincent/32/938_2.png) [@Vincent](https://www.finalbuilder.com/forums/u/Vincent)\
**Post date:** [May 29, 2018, 10:11am UTC](https://www.finalbuilder.com/forums/t/unable-to-get-log-information-automise-5-0-0-927/4628/2 "2018-05-29T10:11:49Z")

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This sounds like a corrupted log file. The best option is to rename/delete the log file, Automise will create a fresh one. The log file will have the same name as the project file, with a .atl5 file extension.

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**Author:** ![jonathanmeltzer](https://www.finalbuilder.com/forums/letter_avatar_proxy/v4/letter/j/34f0e0/32.png) [@jonathanmeltzer](https://www.finalbuilder.com/forums/u/jonathanmeltzer)\
**Post date:** [May 30, 2018, 4:19am UTC](https://www.finalbuilder.com/forums/t/unable-to-get-log-information-automise-5-0-0-927/4628/3 "2018-05-30T04:19:54Z")

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This was user error. I was opening a different instance of the project from the one that was running on the Task Scheduler. All is fine. Thank you for answering me, though.