# Service don't reconized
**URL:** https://www.finalbuilder.com/forums/t/service-dont-reconized/5201
**Category:** Discussion
**Created:** [July 14, 2014, 8:54am UTC](https://www.finalbuilder.com/forums/t/service-dont-reconized/5201 "2014-07-14T08:54:06Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@giancarloandroid](https://www.finalbuilder.com/forums/u/giancarloandroid)
#### Post date: [July 14, 2014, 8:54am UTC](https://www.finalbuilder.com/forums/t/service-dont-reconized/5201/1 "2014-07-14T08:54:06Z")
Good morning.
When I installed the ContinuaCI Server and the Agent didn’t create the service ContinuaCIAgent. So, when I get in localhost:80 to access the ContinuaCI was giving me this error:
“No response from the service. Continua CI will try again in 3 seconds.
If you are an administrator, please connect to the Windows server PROGRAMADOR06 and
- Ensure that the Continua Server service is running
- Check the Event Log for any application errors for Continua”.
-
- So, I created the service in CMD, but keep going the same error when I get in localhost:80. I tried too change the file Continua.Agent.Service.exe.config to show the logs with the errors, but when I will save it shows a error dialog asking me if some program is using this file.
-
- Thanks.
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### Author:  [@peter.toms](https://www.finalbuilder.com/forums/u/peter.toms)
#### Post date: [July 15, 2014, 1:18am UTC](https://www.finalbuilder.com/forums/t/service-dont-reconized/5201/2 "2014-07-15T01:18:45Z")
Hi Giancarloandroid, thank you for posting.
To investigate further we will need some additional information off you. The easiest way would be to restart the machine (thus releasing any file locks), attempt to install Continua again with the /log option (please run the installer as administrator, also ensure the service accounts entered during the install have appropriate permissions).
Once the services have been installed, please enable debugging: [http://wiki.finalbuilder.com/display/continua/Debug+Logging](http://wiki.finalbuilder.com/display/continua/Debug+Logging) (easiest to open the config file as an admin user).
Please send the install logs (for server and agent; by default these are located in C:\Users\XXXXX\AppData\Local\Temp) as well as any eventlog entries, and debug log to [support@finalbuilder.com](mailto:support@finalbuilder.com), we can investigate further with you.
Thanks.
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### Author:  [@giancarloandroid](https://www.finalbuilder.com/forums/u/giancarloandroid)
#### Post date: [July 15, 2014, 4:37am UTC](https://www.finalbuilder.com/forums/t/service-dont-reconized/5201/3 "2014-07-15T04:37:55Z")
Thank you.
I did reinstall the ContinuaCI Server and Client with Administrator Previleges, I configured the permissions and it works.
The log in the ContinuaCI Server installation shows this error:
2014-07-15 11:09:52.601 StartService: ContinuaCI Não foi possível iniciar o serviço devido a uma falha de logon
Translate: Could not start the service due to a logon failure.
So I started the service manually.
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### Author:  [@kay.zumbusch](https://www.finalbuilder.com/forums/u/kay.zumbusch)
#### Post date: [July 15, 2014, 5:49am UTC](https://www.finalbuilder.com/forums/t/service-dont-reconized/5201/4 "2014-07-15T05:49:52Z")
Hi,
I had a similar problem with the service. To run a service with a domain or local user account the user account needs privileges to run as a service. While the setup for Continua CI Agent automatically adds the required permissions, the setup for Continua CI server does not. If you install Continua CI Server and Agent on the same computer you just start the Continua CI Server service manually after both setups completed. If you just installed the server you have to grant the user the necessay privileges or reconfigure the credentials of the service. In the latter case Windows automatically adds the configured user to the policies for service login.
Regards
Kay Zumbusch
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### Author:  [@Sparky](https://www.finalbuilder.com/forums/u/Sparky)
#### Post date: [July 16, 2014, 1:26am UTC](https://www.finalbuilder.com/forums/t/service-dont-reconized/5201/5 "2014-07-16T01:26:05Z")
Hi,
Yes, the user(s) for both services require the right to logon as a service. Neither of the installers add this privilege automatically, but we do plan to update the installers to do this one day. There is a small note on the installer form about this, but its probably the sort of thing that gets missed in the rush to get Continua installed.