# Service cannot be contacted on Windows 8.1

**URL:** https://www.finalbuilder.com/forums/t/service-cannot-be-contacted-on-windows-8-1/5284
**Category:** Discussion
**Created:** [December 6, 2014, 2:51am UTC](https://www.finalbuilder.com/forums/t/service-cannot-be-contacted-on-windows-8-1/5284 "2014-12-06T02:51:55Z")
**Posts on this page:** 3
**Page:** 1

<div class="post-metadata">

### Author: ![sid999](https://www.finalbuilder.com/forums/letter_avatar_proxy/v4/letter/s/ccd318/32.png) [@sid999](https://www.finalbuilder.com/forums/u/sid999)
#### Post date: [December 6, 2014, 2:51am UTC](https://www.finalbuilder.com/forums/t/service-cannot-be-contacted-on-windows-8-1/5284/1 "2014-12-06T02:51:55Z")

</div>

Hi  
  
I have installed Continua CI x64 and when I browse to [http://localhost:8080](http://localhost:8080) I get the following error message:  
  
The Continua service cannot be contacted  
  
Checking service status…  
&nbsp;  
During the installation process I used the defaults and the installer has successfully created the tables inside of the database along with the IIS website/application pool. I have checked the Event Viewer and no errors/warnings/etc are being reported and all the required services are up and running. I have also tried browing using IE, Firefox and Chrome, but still receive the same error.  
  
Any suggestions/ideas on what may be causing this?  
  
Thanks

---

<div class="post-metadata">

### Author: ![Sparky](https://www.finalbuilder.com/forums/user_avatar/www.finalbuilder.com/sparky/32/10_2.png) [@Sparky](https://www.finalbuilder.com/forums/u/Sparky)
#### Post date: [December 7, 2014, 11:58am UTC](https://www.finalbuilder.com/forums/t/service-cannot-be-contacted-on-windows-8-1/5284/2 "2014-12-07T11:58:18Z")

</div>

Hi,  
  
Sorry to hear that you are having trouble running Continua. We’d need some further information to troubleshoot this. Can you enable [debug logging](http://wiki.finalbuilder.com/display/continua/Debug+Logging) on the server, restart the service and then send the log file to [support@finalbuilder.com](mailto:support@finalbuilder.com).&nbsp;

---

<div class="post-metadata">

### Author: ![sid999](https://www.finalbuilder.com/forums/letter_avatar_proxy/v4/letter/s/ccd318/32.png) [@sid999](https://www.finalbuilder.com/forums/u/sid999)
#### Post date: [December 8, 2014, 8:20am UTC](https://www.finalbuilder.com/forums/t/service-cannot-be-contacted-on-windows-8-1/5284/3 "2014-12-08T08:20:10Z")

</div>

Hi Dave  
  
I have submitted a support ticket and attached is a log file generated by the server.  
  
Kind Regards