# Posting an issue or contacting support? Please read this first **URL:** https://www.finalbuilder.com/forums/t/posting-an-issue-or-contacting-support-please-read-this-first/5926 **Category:** Bugs **Created:** [August 26, 2014, 10:22am UTC](https://www.finalbuilder.com/forums/t/posting-an-issue-or-contacting-support-please-read-this-first/5926 "2014-08-26T10:22:47Z") **Posts on this page:** 1 **Page:** 1
### Author: ![peter.toms](https://www.finalbuilder.com/forums/letter_avatar_proxy/v4/letter/p/df788c/32.png) [@peter.toms](https://www.finalbuilder.com/forums/u/peter.toms) #### Post date: [August 26, 2014, 10:22am UTC](https://www.finalbuilder.com/forums/t/posting-an-issue-or-contacting-support-please-read-this-first/5926/1 "2014-08-26T10:22:47Z")
Before posting an issue on the forums or contacting us via support@finalbuilder.com it would be greatly appreciated if you could please note the following:   ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- **Update to the latest version:** We are continually striving to improve and innovate Continua. Please ensure that [you're running the latest and greatest](https://www.finalbuilder.com/downloads/continuaci/) **Please Search the documentation and forums first:** Please search [the wiki](http://wiki.finalbuilder.com/display/continua) and [the support forums](https://www.finalbuilder.com/support/forums/afv/searchadvanced/f/-1) before seeking support (it is possible other users have encountered the same question / issue, or we may have already resolved the issue your facing). **Please complete the below support template:** The below questions have been formulated from our experiences and will help expedite your support request **1. Continua version number and edition:** eg. v1.0.0.3205 64 bit **2. Operating system for Continua and agents:** eg. Windows Server 2012 R2 Standard (Continua Server), Windows 8.1 Pro 32 bit (Agents)    **3. Database platform:** eg. bundled PostgreSQL **4. How much CPU / RAM / Diskspace do you have free on the Continua server, agents, and database:**    eg. 20% free cpu, 40% free RAM (10gig), 50% free hard disk (50 gig)   **5. A detailed description of the issue: ** - What is the issue, and what are the outcomes?  - When did the issue first occur?  - Does it occur all the time? - Can the issue be reproduced?  If so what steps did you take to reproduce it? Screenshots, in addition to debug logging would be best. Please see the[troubleshooting wiki page](http://wiki.finalbuilder.com/display/continua/Troubleshooting) for further details. - If you are using version 1.5 or greater please include a diagnostics report. This can be generated by going to: Administration -\> Event Log and selecting the diagnostics report link at the top of the page.  - Errors or Warnings generated by Continua (both server and agent) as well as any Windows event logs. - Browser type and version: eg. Chrome 36.0.1985.143 m - Version and installation details of any external software dependencies (eg git / svn server configuration details) - Relevant configuration file settings: eg Authentication settings **A few notes about posting issues on the forums: ** - Please do not post any data that you perceive as being sensitive.  If this information is required please get in touch with us on support@finalbuilder.com to seek further arrangements.  - We are based in Canberra Australia (GMT+10). Whilst we do our best to reply as quickly as possible (typically within 24 hours), sometimes timezone differences can cause a minor (time elapsed) delay. - Play nicely with others