# Email send fails but log does not tell me why

**URL:** https://www.finalbuilder.com/forums/t/email-send-fails-but-log-does-not-tell-me-why/2548
**Category:** Discussion
**Created:** [June 10, 2017, 12:52pm UTC](https://www.finalbuilder.com/forums/t/email-send-fails-but-log-does-not-tell-me-why/2548 "2017-06-10T12:52:34Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![dressel](https://www.finalbuilder.com/forums/letter_avatar_proxy/v4/letter/d/9e8a1a/32.png) [@dressel](https://www.finalbuilder.com/forums/u/dressel)
#### Post date: [June 10, 2017, 12:52pm UTC](https://www.finalbuilder.com/forums/t/email-send-fails-but-log-does-not-tell-me-why/2548/1 "2017-06-10T12:52:34Z")

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FB 8.0.0.1864  
  
&nbsp;I have setup a new Exchange email server and am trying to get the build process to send an email, but it is not working. It shows a failure, but the log acts like it is fine.Below is the log of the Send   
  
Email action, but it does not indicate what the failure was.Here is a link to a screen snippet of the action failure:  
  
&nbsp; [http://www.tbinc.com/misc/FinalBuilder20170609.png](http://www.tbinc.com/misc/FinalBuilder20170609.png)  
  
I would love to know how to fix the email send but I don’t get any hints.  
  
Thanks  
  
Ed Dressel  
  
Build details  
Status:   
Date: 3/23/2017  
Time: 14:02:46:560  
End: 14:02:46:604  
Duration: 00:00:00:044  
  
Action Messages:  
Action Properties  
ActionComment =   
AttachmentsObject =   
Authenticate = True  
BccSource = asSpecify  
BccVariable =   
BodyObject =   
CopyToSource = asSpecify  
CopyToVariable =   
Description = Build details  
Enabled = True  
EnableTimeout = False  
Encoding =   
ExpandActionLogTitle = True  
HideActionFromLog = False  
Host = [mail.tbinc.com](http://mail.tbinc.com)  
HTMLMessage = True  
IgnoreFailure = False  
IgnoreIndivualFailures = False  
IgnoreMissingAttachments = False  
Locked = False  
LogActionProperties = True  
LogSSLNegotiation = False  
LogToVariable =   
MaxRetryAttempts = 0  
Mode = 0  
PathOfBccFile =   
PathOfCopyToFile =   
PathOfRecipientFile =   
PathOfReplyToFile =   
PauseInterval = 0  
PlainBodyObject =   
PopBeforeSMTP = False  
POPHost =   
POPPort = 110  
Port = 25  
Priority = 2  
RecipientsSource = asSpecify  
RecipientVariable =   
ReplyToSource = asSpecify  
ReplyToVariable =   
RetryPauseInterval = 1000  
Subject = Details for “%EXENAME%” build (Source Directory: "…  
SuppressStatusMessages = False  
TimeoutLength = 1  
UseEhlo = True  
UseGlobalOptions = False  
UserId = TB\Ed Dressel  
UseSSL = False  
UseTLS = utNoTLSSupport  
3/23/2017 2:02:46 PM : 221 Closing connection. Good bye.  
Disconnected. : Disconnected.

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### Author: ![nevar](https://www.finalbuilder.com/forums/letter_avatar_proxy/v4/letter/n/c4cdca/32.png) [@nevar](https://www.finalbuilder.com/forums/u/nevar)
#### Post date: [June 13, 2017, 1:57am UTC](https://www.finalbuilder.com/forums/t/email-send-fails-but-log-does-not-tell-me-why/2548/2 "2017-06-13T01:57:24Z")

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Hi Ed Dressel,   
  
 I will be looking into this issue today. At a minimum I am looking at giving your a release that will have more logging available.

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### Author: ![nevar](https://www.finalbuilder.com/forums/letter_avatar_proxy/v4/letter/n/c4cdca/32.png) [@nevar](https://www.finalbuilder.com/forums/u/nevar)
#### Post date: [June 13, 2017, 3:38am UTC](https://www.finalbuilder.com/forums/t/email-send-fails-but-log-does-not-tell-me-why/2548/3 "2017-06-13T03:38:04Z")

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Hi Ed Dressel,   
  
 I have update the Send Mail action to provide more logging output. This should give more information as to why the action failed.   
  
 [http://downloads.finalbuilder.com/downloads/finalbuilder/800/FB800\_2235.exe](http://downloads.finalbuilder.com/downloads/finalbuilder/800/FB800_2235.exe)