# Check for updates broken on my system

**URL:** https://www.finalbuilder.com/forums/t/check-for-updates-broken-on-my-system/3092
**Category:** Bugs
**Created:** [April 2, 2009, 7:43am UTC](https://www.finalbuilder.com/forums/t/check-for-updates-broken-on-my-system/3092 "2009-04-02T07:43:34Z")
**Posts on this page:** 3
**Page:** 1

<div class="post-metadata">

### Author: ![sjhein](https://www.finalbuilder.com/forums/letter_avatar_proxy/v4/letter/s/46a35a/32.png) [@sjhein](https://www.finalbuilder.com/forums/u/sjhein)
#### Post date: [April 2, 2009, 7:43am UTC](https://www.finalbuilder.com/forums/t/check-for-updates-broken-on-my-system/3092/1 "2009-04-02T07:43:34Z")

</div>

When I try to use the menu option to “Check for updates”, the following error dialog is displayed:   
  
 \> Error occurred when checking for updates:   
 \> Error creating XMLHTTP object   
 \> Interface not supported   
  
 Probably related is the newsfeed on the welcome page displays:   
  
 \> Error: Could not parse updates into file: XML document must have a top level element   
  
 This has been happening for at least the last couple of versions and since I don’t see any other forum posts regarding this issue, I suspect it is a problem with my development system.   
  
 Finalbuilder 6.2.0.1393 on a WinXP SP3 workstation.   
  
 This is mostly an inconvenience, but I would like to fix it if possible. Any suggestions?   
  
 Thanks,   
 -Scott

---

<div class="post-metadata">

### Author: ![Vincent](https://www.finalbuilder.com/forums/user_avatar/www.finalbuilder.com/vincent/32/938_2.png) [@Vincent](https://www.finalbuilder.com/forums/u/Vincent)
#### Post date: [April 3, 2009, 1:16am UTC](https://www.finalbuilder.com/forums/t/check-for-updates-broken-on-my-system/3092/2 "2009-04-03T01:16:11Z")

</div>

Hi Scott   
  
 This sounds like an msxml issue. Do you have the latest msxml 4.0 installed on your system?

---

<div class="post-metadata">

### Author: ![sjhein](https://www.finalbuilder.com/forums/letter_avatar_proxy/v4/letter/s/46a35a/32.png) [@sjhein](https://www.finalbuilder.com/forums/u/sjhein)
#### Post date: [April 3, 2009, 8:39am UTC](https://www.finalbuilder.com/forums/t/check-for-updates-broken-on-my-system/3092/3 "2009-04-03T08:39:41Z")

</div>

Vincent,

> This sounds like an msxml issue. Do you have the latest msxml 4.0 installed on your system?

   
  
 I downloaded and installed MSXML 4.0 SP2, and that appears to have solved the problem. I’m not sure what happened since I hadn’t experienced this problem until a little while back…   
  
 Thanks for your help,   
  
 -Scott