# Cannot check for updates with Help menu selection

**URL:** <https://www.finalbuilder.com/forums/t/cannot-check-for-updates-with-help-menu-selection/4598>\
**Category:** Discussion\
**Created:** [July 1, 2015, 3:48am UTC](https://www.finalbuilder.com/forums/t/cannot-check-for-updates-with-help-menu-selection/4598 "2015-07-01T03:48:38Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![jonathanmeltzer](https://www.finalbuilder.com/forums/letter_avatar_proxy/v4/letter/j/34f0e0/32.png) [@jonathanmeltzer](https://www.finalbuilder.com/forums/u/jonathanmeltzer)\
**Post date:** [July 1, 2015, 3:48am UTC](https://www.finalbuilder.com/forums/t/cannot-check-for-updates-with-help-menu-selection/4598/1 "2015-07-01T03:48:38Z")

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I have been receiving notices that my support is ending for the instance of Automise that I have on one of my machines. &nbsp;When I try to use Help/Check for Updates to make sure that I have the latest software version, I get an error popup which states   
  
Error occurred when checking for updates:   
Could not access updates file on web site:   
Access is denied &nbsp;  
  
The machine is able to hit the Internet, so I do not think the problem is there.  
  
Also, related to the support: &nbsp;I recently added a second license for Automise. &nbsp;Are both instances covered by separate license/support agreements, or does the second license extend my support period overall? &nbsp;Is there a new license file I should have installed for the first license when I got the second one?  
  
Thanks,  
  
Jonathan

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**Author:** ![Vincent](https://www.finalbuilder.com/forums/user_avatar/www.finalbuilder.com/vincent/32/938_2.png) [@Vincent](https://www.finalbuilder.com/forums/u/Vincent)\
**Post date:** [July 7, 2015, 2:52am UTC](https://www.finalbuilder.com/forums/t/cannot-check-for-updates-with-help-menu-selection/4598/2 "2015-07-07T02:52:03Z")

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Hi Jonathon   
  
 I suspect you are using a build that does not have the fix to deal with the fact that we switched the website to SSL only mode a while back.   
  
 Your second license does not affect the first one, they have different subscription dates. Your first license subscript expired on 02/07/2015 - so you can only use Automise builds created before then.   
  
 Note that you should always download and install your license key again after renewing software assurance.

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**Author:** ![jonathanmeltzer](https://www.finalbuilder.com/forums/letter_avatar_proxy/v4/letter/j/34f0e0/32.png) [@jonathanmeltzer](https://www.finalbuilder.com/forums/u/jonathanmeltzer)\
**Post date:** [July 13, 2015, 3:42am UTC](https://www.finalbuilder.com/forums/t/cannot-check-for-updates-with-help-menu-selection/4598/3 "2015-07-13T03:42:19Z")

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I think I understand…could you point me to where I would get the latest build that was created before 7/2/2015 so that I can at least get rid of this issue?

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**Author:** ![nevar](https://www.finalbuilder.com/forums/letter_avatar_proxy/v4/letter/n/c4cdca/32.png) [@nevar](https://www.finalbuilder.com/forums/u/nevar)\
**Post date:** [July 14, 2015, 12:58pm UTC](https://www.finalbuilder.com/forums/t/cannot-check-for-updates-with-help-menu-selection/4598/4 "2015-07-14T12:58:03Z")

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Hi Jonathan,   
  
 The fix release was made on August 19th, 2014. The download link is below;   
  
 [http://downloads.automise.com/downloads/automise/400/AT400\_708.exe](http://downloads.automise.com/downloads/automise/400/AT400_708.exe)